PetNook™ Shipping Policy

Last updated: 22 September 2026

At PetNook™, we want to make ordering as simple and convenient as possible. Below you'll find everything you need to know about our shipping and delivery.

Shipping Within South Africa

We currently ship within South Africa only.

Standard Shipping: R89
Free Shipping: Orders over R1,000
Estimated Delivery: 10-15 business days

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, weather conditions, or other circumstances outside of our control.

Order Processing

Orders are processed after payment has been successfully received.

Please allow time for your order to be prepared and handed over to our delivery partner. Processing and delivery times may vary depending on your order and delivery location.

Once your order has been dispatched, you may receive tracking information where available.

Delivery

We deliver to addresses throughout South Africa.

Please ensure that your delivery address and contact details are correct when placing your order. PetNook™ cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If a courier is unable to deliver your order because nobody is available to receive it, additional delivery attempts or arrangements may be subject to the courier's procedures.

Tracking Your Order

Where tracking is available, tracking details will be provided once your order has been dispatched.

If you have not received your tracking information or have questions about your delivery, please contact us and we will be happy to assist.

Delays

While we aim to deliver within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including courier delays, severe weather, public holidays, or other unforeseen circumstances.

If your order appears to be significantly delayed, please contact us so that we can assist.

Damaged or Incorrect Orders

If your order arrives damaged, contains the wrong product, or is missing an item, please contact us as soon as possible with your order number and, where appropriate, photographs of the issue.

We will assess the issue and assist in accordance with our Returns & Refund Policy and applicable South African consumer law.

Returns and Refunds

For information about returns, refunds, cancellations and our 30-day money-back guarantee, please see our Returns & Refund Policy.

Contact Us

If you have any questions about shipping or your order, please contact PetNook™ through our Contact Us page.

PetNook™
Proudly serving pet lovers across South Africa.